The RightNow Customer Experience Impact Report 2011 stated that 86% of consumers are willing to pay more for a better customer experience. When looking at a web-based business, attention to the need for better customer services can only be provided through a live support system for website.
In this technologically advanced highly globalized world, a supplier-client relationship transcends boundaries. Technology available today is simply magnificent. You can now have meetings and monitor progress of your work without even being physically present. Thanks to the evolution of the World Wide Web and internet, almost everything has become possible, even a live support system for your website.
Image Courtesy: bestprowebdesigners.com
In a typical situation, deals are sealed once the owner of a company meets, speaks and negotiates with his clients or customers . There is an important note to add about small enterprise owners – they don’t realize initially that this scenario is only applicable to newly started businesses which are not widespread. Once your business grows and starts booming, it gets very difficult to maintain constant attention level, direct relationship with all the customers and therefore becomes important to divide and prioritize the attention. Once you divide the attention, a lot of clients and customers might leave you because of it. A smart way of going about it and preventing it would be by installing live chat support.
Online businesses have customers who require the attention of the management in order to finalize the product quotation or business deal. This is where adding chat to your website comes in handy. Clients would prefer to talk to someone who can help them with their needs and requirements right away, and Live Support for Your Website makes this possible by addressing the problems instantly and not letting them unattended.
Imagine having a receptionist at your work place, live support is exactly like that. By adding chat to website clients aren’t only welcomed but also provided immediate help. If that wasn’t enough, a live support system also helps you track and monitor the flow of the customer, what pages they browse, what they like and how many times they visit your website. This helps you understand your customers better and helps them trust you.
Surveys show that a single potential customer visits a website at an average of seven times before actually making a purchase, analyzing and finalizing all the choices and services offered. Keeping this in mind, online businesses need to realize how important live support is for maintaining and attracting customers. When visitors browse through a website, there are a lot of queries in their mind regarding the product or the service. After answering the query you may be then looking at a potential customer. Without a live support software, what you’re doing is waving goodbye to the future clients, and with it you’re welcoming them and getting profits out of them, so the decision is yours.
Advertisement: WebGreeter™ provides live support chat services to businesses looking to improve their Search Engine Ranking and conversion rate from their websites by up to 50%. To find out more visit our homepage.
No related posts.
