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WebGreeter Live Chat Operators: How a Smile Takes You a Long Way
“How may I help you”, these are the first words you hear as soon as you step into a shop, office, restaurant or any other place where businesses are conducted. Those five words create an aura of...
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5 Ways To Satisfy Unhappy Customers
Customers are, what we like to believe, the foundation of a successful business. This primarily means that a customer’s experience of your business carries great significance because customers provide...
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Improving Online Customer Service
The RightNow Customer Experience Impact Report 2011 stated that 86% of consumers are willing to pay more for a better customer experience. When looking at a web-based business, attention to the need...
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